Dominating Microsoft Partner Ecosystem: Planet Achieves Microsoft Advanced Specialization in Adoption & Change Mngmnt

Planet Technologies Logo

Planet Technologies Logo

Planet achieves Advanced Specialization in Adoption & Change Mngmnt. Microsoft indicates this level of achievement is rare among Microsoft Partners worldwide.


With 14 Microsoft Gold competencies, Planet just backed this up with an Advanced Specialization in Adoption and Change Management from Microsoft Corporation. Microsoft indicates that this level of achievement is extremely rare among Microsoft Partners worldwide.

“Our clients benefit from our skilled approach to cloud technology rollouts which include the process of measuring success through adoption and use. We invested in this approach years ago and COVID has magnified the necessity of rapid adoption coupled with targeted learning. It is exciting for us to have our unique approach and skills validated by Microsoft,” says Jennifer Mason, Vice President Workforce Transformation and Learning, Planet Technologies.

Planet is delivering for clients across the country during the pandemic with Teams and Azure cloud modernization efforts for applications and datacenter workloads. Bolstered through the creation of Planet’s Evolve 365 business unit four years ago whose single focus is customer success through learning, measuring, and organizational development, Planet’s OCM and Adoption support model has proven to be an essential part of any technology modernization effort.

About Planet Technologies:
Launched in 1997, Planet Technologies is the leading provider of Microsoft consulting services across the United States. With a strong presence in the public sector, Planet also supports education, health and commercial organizations. We are in the business of trust and most of our clients are repeat customers – our greatest achievement. Planet has been awarded Microsoft Cloud Partner of the Year, Security Partner of the Year, Federal Partner of the Year, State and Local Government Partner of the Year, and Windows Partner of the Year.

Andy Och
Planet Technologies
+1 301-721-0100
email us here

Source: EIN Presswire

Sweating The Small Stuff: Bruce Shibuya Wins Toyota Executive Management Award For Attention To Detail

Bruce K. Shibuya

THOUSAND OAKS, CA, UNITED STATES, September 30, 2020 / — Well-known as a leader at Toyota, Bruce Shibuya is known for his great attention to detail. Sweating the small stuff comes naturally to Bruce Shibuya, and high-level management has taken notice, awarding Shibuya with an executive management award for attention to detail.

Bruce Shibuya has long been known as an asset to Toyota, Kia, and Hyundai. His ability to see the big picture while also focusing on the small, day to day details that make programs work has been heralded as nothing short of industry-changing.

After getting his start as a product quality engineer with Toyota, Bruce Shibuya has slowly but steadily climbed the corporate ladder in the automotive industry. When Toyota saw a slip in their luxury brand's ranking from J.D. Power & Associates, Bruce Shibuya put in the tough, detail-oriented work necessary to reclaim the number one spot. During this time, Bruce Shibuya also managed all of the quality assurance aspects of the Toyota brand in the United States, working closely with engineers and developers to ensure that they were turning out top-notch products.

Over time, Bruce Shibuya moved from Toyota to Hyundai/ Kia and brought his reputation for excellence and attention to detail with him. He led introductions, quality operations, and product development for the creation of the Hyundai Sonata in the United States. Over three years, he was able to reduce warranty costs by $21 million due to his commitment to paying attention to every detail of the manufacturing process. By paying close attention to user issues, Bruce Shibuya is able to make the small but significant changes necessary to improve user experience, saving money long term.

At various semiconductor companies like NVIDIA and Jabil, Bruce Shibuya continues to show his stellar attention to detail, as he is in control of quality assurance and quality control. As Bruce Shibuya continues to change the game in the engineering and automotive industries. Shibuya is known as a leader amongst his peers, staying on top of innovation, and creating the standard for others when it comes to paying attention to detail.

It's clear that Bruce Shibuya's career trajectory is on the rise, and it's likely that he'll continue to be recognized for his attention to quality control. He continually puts in the hard work necessary to make products better, and he focuses on user experience to both create a better product quality for the user and to save the company money. Bruce Shibuya is in high demand in the engineering industry right now, and for good reason. Wherever Bruce Shibuya goes, quality follows, and he's proven that time and again.

Caroline Hunter
Web Presence, LLC
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Source: EIN Presswire

Innovative Construction Technology Finalist for the 2020 Startup Grind Phoenix Competition

ICT Tracker

ICT Tracker

PHOENIX, AZ, UNITED STATES, September 30, 2020 / — Innovative Construction Technology (ICT), a high-growth B2B SaaS tech company focusing on construction productivity solutions, announced today that it is a finalist in the Startup Grind Phoenix Pitch Competition.

Startup Grind the world’s largest community of startups, founders, innovators, and creators, announced their final list of companies selected to present at the Startup Grind Pitch event on Wednesday, Sept 30, 2020. This competition is designed for promising companies in high-growth industries and awards cash prizes for the top three startups. The companies use the capital to grow their businesses, advance innovation and commercialize technology opportunities in Arizona.

“ICT is pleased and honored to be a finalist and to be included among other innovative companies.” Stated Tim Duncan, CEO and co-founder of ICT. “Our focus on bringing innovation to the construction industry is our passion and it is exciting to be recognized as a contributor towards that goal with our product ICT Tracker

To learn more about the Startup Grind Phoenix, visit their website at

About ICT Tracker
ICT Tracker is a model-based production tracking app utilizing Augmented Reality or 3D model view for data capture leveraging existing project models. ICT Tracker enables construction teams to benchmark field installation status and productivity rates with real-time data.

About Innovative Construction Technology
Innovative Construction Technology (ICT) a high-growth B2B SaaS tech company that delivers innovative and empowering products to easily solve problems and transform the use of technology in the construction industry. ICT is built on knowledge through experience and the desire to foster authentic and genuine relationships by sharing the outcome in partnership with our customers.

Mary Macdonald
Innovative Construction Technology
+1 612-554-9258
email us here

Source: EIN Presswire

ShowStoppers® TV introduces Taiwan tech — wearable air purifier, car karaoke & robots against Covid

AUSTIN, TX, USA, September 30, 2020 / — Today’s online broadcast of ShowStoppers® TV,, introduced the world’s smallest and only wearable air purifier for kids, karaoke tech for singing in the car, and robots against Covid.

Streaming live, the episode connected four winners of the Taiwan Excellence Awards with tech and tools for work, home and play to technology and business journalists around the globe:

Carkit AI, – the first car karaoke system with a hands-free, long-range mic that allows drivers and passengers to sing together while socially distancing – with an intuitive, fast, natural, versatile voice assistant that supports Siri and Google Assistant.
• Ible Technology, – the world’s smallest and only wearable air purifier, designed to reduce exposure to pollutants and pollens for kids ages 3 to 10.
• New Era AI Robotic, – smart healthcare solutions for the Covid-19 era — five smart robots that among other things use ultraviolet light to disinfect public areas; protect nurses from infection by talking with patients; and use thermal cameras and facial recognition to detect infections in public spaces.
• QNAP, – a human-centered service robot, KoiBot, that harnesses voice control, facial recognition and real-time translation to reduce physical contact in distance learning, smart healthcare, epidemic prevention, video conferencing and other applications.

The broadcast episodes are online editions of the in-person press events that ShowStoppers organizes at CES, IFA, Mobile World Congress, CEATEC, NAB Show and other tradeshows around the world – the first series of showcase events streaming on the digital screen as a new platform for multiple companies to launch products and services, meet the press, and generate coverage.

Today’s episode of ShowStoppers TV was moderated by Nicole Scott, editor of Scott is “a technology journalist with a passion for the future of mobility. It started with the Netbook and how it changed the way we worked and has evolved to include how technology is changing the way we move. She was based in Taiwan for a decade. A year ago she moved to Germany to be closer to the automotive industry and European mobility scene. She publishes in English and German.”

About ShowStoppers

ShowStoppers TV premiered 2 Apr. 2020 and is a new online broadcast edition of the industry-leading in-person events that ShowStoppers produces around the world.

Now in its 25th year, ShowStoppers,, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets.

ShowStoppers produces official press events at CES, CE Week, IFA and NAB; partners with MWC and CEATEC; and produces events during CES and other tradeshows.

To demo your new tech and meet the press at ShowStoppers press events online at ShowStoppers TV and in-person around the world, contact Lauren Merel,, +1 908-692-6068.

Steve Leon
email us here

Source: EIN Presswire

WCG Inc. Announces Planned Merger Through Acquisition of Summit Accounting Solutions

WCG Inc. & SAS announced today the planned merger of their accounting firms to offer expanded services and opportunities for both clients and employees

This will add tremendous value to both our clients and employees. With commitment to an amazing client experience, this merger will create one of the industry’s leading public accounting firms.”

— Jason Schneider

COLORADO SPRINGS, CO, US, September 30, 2020 / — WCG Inc. & Summit Accounting Solutions announced today the planned merger of their accounting firms to offer expanded services and opportunities for both clients and employees. The acquisition will include expansion into a new Englewood office location as well. The opportunity to combine additional skill sets, especially in business development, client relations, operations, business advisory services, and tax preparation & consultations is the primary catalyst for the acquisition and merger.

Summit Accounting Solutions is a wholly owned subsidiary of Summit Wealth Group. Summit Accounting Solutions was founded in 2011 and has provided business and individual tax preparation and planning, full-service accounting, and advisory services for clients nationwide.

“There is no question that this will add tremendous value to both our clients and employees. With commitment to an amazing client experience and backed with years upon years of combined knowledge from staff dedicated to the accounting profession, this merger will create one of the industry’s leading public accounting firms" says Jason Schneider, President of Summit Accounting Solutions.

WCG Inc., founded in 2007 by Tina and Jason Watson (formerly Watson CPA Group), provides worldwide business consulting and tax preparation from their Colorado Springs CPA firm.

“Growth and expansion must be carefully considered and metered. The client experience is critical to us, and the right size and the right people are the ingredients to success” adds Jason Watson, Founding Partner of WCG.

The expanded business will serve over 2,500 individuals and small businesses across the world with a range of services including tax planning, tax return preparation, full-service accounting, and business consulting.

WCG’s unique expertise includes proficiency in virtual relationships, and they have been pioneers of the online tax accountant model for over a decade. WCG was built for long-distance relationships, and has a truly national presence with over 80% of their client base being outside of Colorado, Summit Accounting Solutions has more localized clients focused in Colorado, Arizona, and Mississippi. Combining these client bases will add balance and opportunity to WCG’s services and operations.

Jason Watson
+1 719-428-3261
email us here

Source: EIN Presswire

Sombudha Adhikari Analyzes Cyber Security During Covid

Sombudha Adhikari

WHITEHOUSE STATION, NJ, UNITED STATES, September 30, 2020 / — Cybersecurity is a significant concern during the Covid pandemic because so many businesses are adapting to a stay-at-home work situation. This process often leaves their computers exposed to greater danger due to a lack of proper protection and training. As a result, Sombudha Adhikari recently discussed the methods you can use to keep your remote work squad safe.

Cybersecurity Challenges During Covid-19, As Examined By Sombudha Adhikari
As Covid-19 spreads and forces businesses to adapt, Sombudha Adhikari sees a lot of potential cybersecurity issues. First of all, working remotely opens up a business to many problems. For example, employees may not have the type of robust security available at a company's facility, causing them to be open to more potential hacking dangers.

This factor is particularly true when many video conferencing software options. Sombudha Adhikari has heard of unwanted visitors sneaking into these meetings and using information against businesses in many ways. Beyond these concerns, though, lie troubles with trader surveillance – including monitoring their calls and communication methods – and a high risk of scams.

It might seem hard to believe, but Sombudha Adhikari has noted that many at-home workers are prone to scams from potential clients or other hustlers. This problem can occur in all types of businesses and requires detailed solutions to keep a company safe.

Cybersecurity Solutions Defined by Sombudha Adhikari
The main trigger behind these cybersecurity issues, Sombudha Adhikari says, is the move to a more remote at-home work situation. By spreading out employees in this way, a company opens itself up to more potential attacks. But with Covid-19 still rampaging, working in a central location is dangerous. Thankfully, there are ways to avoid this issue.

First of all, a good VPN subscription is essential. These services hide a person's computer location and make hacking much harder. Sombudha Adhikari states that many VPN companies have business-based plans that can be used to protect many computers.

And Sombudha Adhikari also suggests installing robust anti-malware software onto all computers used in a network. This software helps to keep viruses and other harmful programs off your system. Sombudha Adhikari also suggests specialized anti-fraud training. This process helps your employees better spot potential scams and to know where to report them if they do occur. Online training modules of this type are available in many different forms and should be a given during these difficult times, he says.

About Sombudha Adhikari
As a Stanford University graduate in Data Science, Sombudha Adhikari has 20 years of experience creating detailed artificial intelligence programs for major corporations. He has won the Silicon Valley Innovation Award and is one of the most trusted innovators. Beyond that, he also predicted every significant economic downturn of the last 35 years and has created data analytic software that helps track financial changes throughout the market.

Caroline Hunter
Web Presence, LLC
+1 786-233-8220
email us here

Source: EIN Presswire

Muvi Billing Allows Users to Integrate Their Preferred Payment Gateway

Muvi Billing - Automatic SaaS and Subscription Billing & Payment System

NEW YORK, US, September 30, 2020 / — Muvi Billing, the leading subscription management platform in its latest release, has announced a feature that lets users integrate their choice of payment gateways to handle the unique requirements of one-time payment & recurring billing. For the uninitiated, Muvi Billing, introduced earlier this year, gained instant attention during its release for its comprehensive 17+ payment gateway support, the highest in the SaaS billing space.

With this feature, users can either request the Muvi Billing team to add their preferred gateway partner to the billing engine or can have their in-house IT team to integrate, cutting development cost.

“Back in February, when we released Muvi Billing, our initial customers were instrumental in making us understand the operational challenges,” says Saurabh Dey, Head of Marketing, Muvi. “Today, our customers can completely automate their operational side of billing management such as trial management, freemium, subscription, scheduling, auto-execution of billing logic, collections, invoicing, discounting, taxation, detailed reporting of performance metrics, and more securely in an enterprise setup,” adds Dey.

Muvi Billing has been the first choice among SMBs for providing powerful features at one base price. Features such as multi-currency & multi-language support, carrier billing options save businesses from costly integrations.

Muvi Billing, like Muvi's other trademark OTT solutions, is instantly deployable and available for "an all feature access" 14-Day Free Trial.

About Muvi:

Muvi LLC is a prominent product-based SaaS company based out of New York. The company provides a cloud-hosted streaming platform and end-to-end solutions for video/audio content owners, broadcasters, TV networks, and content aggregators to launch their own-branded, multi-screen, multi-format OTT streaming service such as Netflix, Prime Video, Spotify, Deezer, etc. that can offer both Live & On-Demand content and be delivered across Web, Mobile, and TV instantly.

The company has gained international recognition in the audio/video streaming space and is trusted by 350+ clients in over 50 countries across territories including North America, Europe, Latin America, Middle-East, Africa, Australia, and Asia.

For more information on Muvi LLC, visit

Anshuman Das
Muvi LLC
+1 860-973-0083
email us here
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Muvi Billing – Best Subscription and SaaS Billing Software

Source: EIN Presswire announces Epsilon’s participation in Nitrogen Features Marketplace

We are very excited to be one of the first providers to support feature data availability on the Nitrogen platform.”

— Stacey Hawes, President, Data Offerings at Epsilon

CHICAGO, ILLINOIS, UNITED STATES, September 30, 2020 / —, a global leader in cloud-based data science platforms, today announces Epsilon’s participation in the Nitrogen Features Marketplace, a service that makes it easy for data scientists and analysts to find, evaluate, subscribe to, and use external data features in a friction free manner. Nitrogen marketplace users now have access to Epsilon proprietary data using the Nitrogen platform which allows users to acquire only those features of interest to them – rather than needing to access entire datasets. The availability of Epsilon’s aggregated consumer data, including a national consumer marketing file and a comprehensive transactional database enables data scientists to improve analytic and model outcomes.

Epsilon’s proprietary data includes:

• Over 400 features extracted from the Consumer Data Insights – Premium consumer marketing file, with vast attributes, which helps clients to quickly identify the insights, needed to address critical business questions.

• Over 1,900 features extracted from the Consumer Data Insights – Platinum non-cash transactional database, which offers exclusive access to a multi-sourced transactional dataset capturing $1.4T of aggregated consumer spend across hundreds of leading merchants. This database helps clients target valuable customers and learn what they spend with them and their top competitors.

“We are very excited to be one of the first providers to support feature data availability on the Nitrogen platform. We are looking forward to helping clients increase the value of their models and analytic use cases by tapping into even deeper insights with the addition of our data.” says Stacey Hawes, President, Data Offerings at Epsilon.

Through the Nitrogen platform users can quickly search for, discover and choose their subscriptions from more than 117,000 features across an increasing number of data providers including Epsilon. These providers include a wide range and increasing number of commercial sources as well as open, public data sources which are brought together into a single platform, finally making the process of accessing external data efficient enough to truly explore data features that were often simply too difficult to consider. By making this process smooth and rapid, data scientists are able to expand the range of external data they consider for models thereby enhancing analytic outcomes.

The Nitrogen Marketplace creates a secure and transparent channel for data providers and data scientists to connect, permitting both sides of the data market to discover new opportunities to help their business grow.

“Since 2017, we’ve worked to bring together the most robust set of data features available, with a toolset permitting friction-free access to valuable external features data.” said Doug Grimsted CEO for “Bringing Epsilon’s data onto the platform is another milestone in Nitrogen’s continuing efforts to be the go-to source to satisfy data scientist’s ever growing appetite for external features.”

About Epsilon

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit Follow us on Twitter at @EpsilonMktg.

About is creating the world's largest data science features marketplace – a platform created for heads of analytics, Chief Data Officers and data scientists, enabling the discovery and evaluation of tens of thousands of external features across myriad datasets. Our platform meets the need for friction-free feature discovery and acquisition complete with search and analytic tools that quickly identify candidate features to improve model accuracy and analytic outcomes. Selected features are automatically combined for purchase on a one time and/or ongoing subscription basis. Data Science teams/advanced analytic groups can gain access and more information by visiting

Larry Burns
+1 630-926-9132
email us here
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Source: EIN Presswire

Solar Vehicle Market Worth $4,087.6 Million by 2030 | Technological Innovation, Trends & Top Players

Solar Vehicle Market

Solar Vehicle Market

Market environmental pollution and increase in demand for energy-efficient solutions that can act as alternative to fuels drive the global solar vehicle market

PORTLAND , OREGON, UNITED STATES, September 30, 2020 / — The market is expanding rapidly. According to a report by Allied Market Research, the global solar vehicle market is expected to garner $329.5 million, with a CAGR of 43.3% by 2030. The augmented acceptance of the latest technology for vehicles has increased the demand for solar vehicles which leads to boost the growth of the market. On the other hand, the up surged trend of self-charging vehicles has propelled the growth of the solar vehicle market. Also, the increased income group amon

Solar Vehicle Market to Reach $4.08 Bn, Globally, by 2030 at 43.3% CAGR

New inventions and technological advancements have always wowed the world. Utilizing the suns eternal and most sustainable source of energy for various purpose was one among such. However, nobody knew that solar energy can also be used to run a vehicle. Though solar vehicles are still in its infancy, however, it can become a potential alternative for green-minded consumers.

Solar vehicles are an electric vehicle that uses solar energy. The vehicle is based on photovoltaic cells made up of silicon that convert the sunlight into energy and further recharges the battery. The solar vehicle can also preserve some energy to function smoothly during the night or in the absence of sunlight. Moreover, other than being a reliable nature-friendly option, these sun-powered vehicles offer a number of advantages over the fuel-based vehicles. So, lets dive into some of these advantages.

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Preserves natural resources:

Apart from the resources required to manufacture the vehicle, panels, and other types of machinery, solar vehicles do not require any additional energy contribution. The reliance on solar vehicles on petroleum products is limited for lubrication purposes for wheels. Other than this the sun-powered vehicle doesnt require fuel, or oil, as the motor and other types of machinery in the solar vehicle are maintenance-free, as compared to the fuel-based vehicles.


Electric-based solar vehicles dont require any fuel, which causes no emissions. This is one of the most essential aspects of solar vehicles, as it makes the vehicle more attractive and environmentally friendly. The solar vehicle can help the motorists to have an emission-free vehicle, which reduces air pollution and greenhouse gases.

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Low fuel costs:

The lack of dependence on the solar vehicle on fuel sources makes it free from the associated costs. On the other hand, unlike other conventional vehicles, solar vehicles have a low maintenance cost, which again reduces the costs.

Driving comfort:

The solar-based electric vehicles are composed of aluminum and other lightweight material, which makes it run faster and smoothly as compared to conventional vehicles. On the other hand, the electric motors used in solar vehicles are usually smaller than the corresponding gas engines. These engines, therefore, generate no noise and less vibration.

Owing to clean energy, fewer uses of resources, and other advantages, solar vehicles are gaining traction as a possible mainstream solution for consumers who need ecologically friendly personal transportation. Several companies have tried to launch solar vehicles, whereas, various companies and researchers are still trying to develop a more reliable and affordable solar vehicle. Moreover, innovative ideas, researches, and launches are leading the market to expand further.

Get detailed COVID-19 impact analysis on the Solar Vehicle: Request Here!

Leading market players are working on innovative ideas:

Where on one hand, the key players are hitting the market with new launches, on the other hand, they are working hard to develop a convenient and consistent solar vehicle. Earlier, a leading automotive company, Hyundai has launched its firstsolar vehiclewith the solar roof charging system. On the other hand, Toyota, a multinational automobile manufacturer as well is working to develop asolar power electric car. Furthermore, the company has teamed up with Japanese multinational corporations for electronic product manufacturing, Sharp, and New Energy and Industrial Technology Development Organization of Japan (NEDO). Moreover, the companies are hoping to innovate a vehicle that could run forever, without needing charging.
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The solar vehicle can make nature healthier:

The innovation of the idea for solar vehicles was one of the many great concepts. Though the development is still in its initial years, yet there is significant room for further developments. A solar vehicle is associated with too many benefits, and the reduction of dangerous carbon dioxide and other chemical emissions is amongst one. However, the best additional advantage of having a solar vehicle is its ability to constantly recharge, without any requirement of charging station. This makes the driver independent.

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Solar power is bringing a way of eco-friendly transportation. No denial that conventional vehicles have been of much use and convenience, however, they have also caused a number of health and environmental problems. Solar vehicles, on the other hand, promises to fight against all environmental-related issues.

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Source: EIN Presswire

Intelligent Contacts Named To The Silicon Review's 5 Best Telecom Companies to Watch For 2020

Intelligent Contacts CEO Jeff Mains helps solve the work-from-home business dilemma

Intelligent Contacts CEO Jeff Mains helps solve the work-from-home business dilemma

The Silicon Review's 5 Best Telecom Companies of 2020 Recognizes Leaders in Communication Technology and Innovation

The Silicon Review’s 5 Best Telecom Companies of 2020 Recognizes Leaders in Communication Technology and Innovation

Intelligent Contacts Named 5 Best Telecom Companies for 2020 by The Silicon Review

Intelligent Contacts Named 5 Best Telecom Companies for 2020 by The Silicon Review

Technology-focused publication that spotlights industry leaders, named Intelligent Contacts’ hosted contact center platform one of its 5 best for 2020.

Contact centers used to be just that, centers. In today's environment, the world is their office. Agents can be productive from anywhere with full transparency, monitoring, and QA from managers.”

— Jeff Mains, CEO of Intelligent Contacts

PLANO, TEXAS, UNITED STATES, September 30, 2020 / — Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-friendly online payment solutions, was named one of the Top 5 Telecom Companies to Watch for 2020 by technology magazine, The Silicon Review.

The Silicon Review, a technology-focused publication that spotlights companies who are providing innovative business solutions across a number of industry verticals, chose Intelligent Contacts’ hosted contact center platform for its innovative features and ideal fit for companies needing a remote telephone system for work-from-home employees.

Although the magazine based its selection on a number of factors, it was Intelligent Contacts’ ability to seamlessly transition client communication from onsite to remote that made it particularly noteworthy in 2020.

“It’s been a very unique and unprecedented year for businesses overall,” said CEO Jeff Mains, who was featured in the article. “We appreciate the recognition from The Silicon Review magazine and we know it's a reflection of not just our development and client success teams, but the resiliency of our clients as well.”

Mains, CEO of Intelligent Contacts, a leading provider of enterprise contact center communication and payment software, has a successful track record of building technology companies that make unnecessarily complex business processes simpler. Much of his entrepreneurial inspiration has come when looking for answers to his own business dilemma and realizing a solution does not exist.

A little over 10 years ago, it was this desire to solve unaddressed pain points in the accounts receivable industry that led Mains to start Intelligent Contacts. Since that time, Mains has seen his startup grow into a major communication and payment solution provider for healthcare, government, and financial services.

At its core, Intelligent Contacts’ technology offers cloud-based, omni-channel contact center technology and consumer-friendly digital payment platforms. Each solution is designed to be frictionless for both the business and its customers, creating a seamless and integrated experience between communication and electronic payments.

"Our clients have the ability to work from anywhere. Contact centers used to be just that, centers. In today's dynamic environment, the world is their office. Agents can be productive from anywhere with full transparency, monitoring, and QA from management."

As an early adopter of cloud-based infrastructures, Mains has long expressed concerns about the high capital expense, limitations, and potential danger of relying on premise-based technology. Hardware, in the form of workstations, desk phones, and miles of cables connecting employees to climate-controlled rooms full of rack-mounted servers and PBX switches, are expensive to purchase and costly to maintain. On-premise hardware is also difficult to access remotely.

Mains’ concerns about onsite hardware became a reality as the COVID-19 crisis closed office buildings in the spring of 2020, disrupting business communication as employees were forced to work from home.

“I think the pandemic exposed the vulnerabilities of older, legacy telephony systems in particular,” said Mains. “Almost overnight, 100s of thousands of dollars’ worth of equipment sat idle at offices around the country as companies scrambled to transition to a remote workforce.”

Lost among all the other headlines of the pandemic, was the major disruption in business continuity as companies became disconnected from their customers. At the same time, corporate communication between management and staff was also affected, as desk phones, IVRs, and reception desks were replaced by personal cell phones.

“Imagine the impact on business when customer service calls are being forwarded to personal cell phones or third-party answering services,” said Mains.

How Intelligent Contacts Addresses the Perceived High Cost of Cloud-Based Software as a Service.

If cloud-based technology reduces hardware and maintenance costs, as well as resolving the remote workforce dilemma, why are some companies still reluctant to transition to a SaaS model? The answer is two-fold. First, it is difficult for CTOs and IT departments to admit an existing legacy system is no longer cost-effective or cannot satisfy the changing needs of business. Second, pricing models for cloud computing and corporate SaaS can be complex and vary widely based on the industry or technology provider.

Intelligent Contacts has frequently addressed these concerns with new clients by offering a transparent, straightforward pricing model. Instead of charging clients a “per-seat” license fee, or packing on additional costs through premium features, Intelligent Contacts offers a usage-based pricing model. Clients pay based on the minutes they use, messages they send, or transactions they process.

"The biggest surprise is that a number of our clients have chosen to keep their call center decentralized using remote workers long term. While initially they may have been resistant to the idea, they have seen productivity increase, and costs fall." “Many SaaS providers lure companies in by offering a price point that appears like a great deal, but then ends up costing more because the costs have been shifted elsewhere,” said Mains.

“When our customers choose us, they are getting all of the features they’ve been shown during the sales and onboarding process. They aren’t charged per seat, so they don’t have to worry about managing licenses or budgeting for additional users in the future.”

Overcoming CIO/CTO Concerns About Network Latency and Downtime.

A common concern for businesses switching to cloud-based software is network performance. Intelligent Contacts has alleviated these concerns by partnering with Amazon Web Services (AWS). With all its solutions hosted on Amazon’s powerful data centers, clients can scale as needed without experiencing network latency. Regardless of scale or the amount of data being processed, clients have the speed, storage, and stability they need through multiple layers of redundancy.

In addition to experiencing uptimes of 99.9%, Intelligent Contacts clients can process and analyze data coming from over a million consumer interactions a day through real-time dashboards.

Hosted Contact Center is an omni-channel communication platform for inbound/outbound/blended calling, voice messaging, SMS, email, and chat. Outbound features include a TCPA-compliant automated dialer with multiple dialing modes (predictive, power, progressive, and manual) and Answering Machine Detection (AMD). Inbound features include skills-based routing, payment IVR, DTMF masking, call recording, and speech analytics.

Intelligent Contacts will be launching its latest Hosted Contact Center API in the Fall/Winter of 2020-21.

Michael Wise
Intelligent Contacts
+1 800-214-7490
email us here
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Intelligent Contacts Hosted Contact Center Overview

Source: EIN Presswire